On September 4, I placed an order through Yemeksepeti from the Adana Real Rossmann branch and paid ₺1,212 by credit card at the door. The payment was withdrawn from my card, but the courier claimed it had not gone through and took the products back without delivering them. My order number is f88c-lvgs. When I contacted the Rossmann store, they said the payment was taken by Yemeksepeti and that they were not responsible. Despite repeatedly messaging the Yemeksepeti help center, I only received automatic responses saying “Your issue has been resolved,” without any actual solution. My bank confirmed the payment was processed and that there was no cancellation. Since September 4, my grievance has continued—I paid, but I did not receive the products, and neither side accepts responsibility. If they will not refund my money, then they should deliver my products. Otherwise, I will file a complaint with Presidency Communication Center and the prosecutor’s office. It should not be this easy to dismiss customers.
I placed an order with Yemeksepeti, but unfortunately, the delivery was missing some items. I paid ₺140 for the item, but I only received a refund of ₺112. When I reached out to support to inquire about my incomplete refund, I received unclear and unhelpful replies that failed to tackle the real pro...
On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On October 9, 2025, at 16:16, I placed an order through Yemeksepeti. I carefully entered my delivery address and all necessary details while placing t...
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