On December 14, 2025, at around 5:00 PM, I experienced a serious issue with an order I placed through Yemeksepeti in Yenimahalle, Ankara. While I was able to reach the restaurant that prepared the order, I was completely unable to contact the delivery side or any Yemeksepeti representatives, and the order was not canceled either. I tried calling the support line at 0850 222 54 45 to get help and information about my order, but the call was abruptly disconnected. Being unable to find a proper point of contact—either through the app or by phone—and being left without support when a problem occurs is completely unacceptable. My order and membership details are fully visible in the company’s system and can be accessed when requested. After this experience, I am deleting the app after using it for the last time, as I find it unacceptable for a platform to be this indifferent and solution-free toward its customers. I request that this issue be investigated, that the responsible personnel be reviewed, and that urgent measures be taken to prevent similar situations from happening again.
I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...
On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...
On October 9, 2025, at 16:16, I placed an order through Yemeksepeti. I carefully entered my delivery address and all necessary details while placing the order. However, the courier could not find my address, and the order was never delivered to me. Despite this, the system marked the order as “deliv...
I ordered food on the Yemeksepeti app at about 11:30 PM and waited until 2:30 AM, but it never showed up. I kept receiving messages about a “technical error,” and even though I waited a long time, the courier didn’t cancel the order either. The restaurant was closed, so I couldn't reach out to anyon...
On April 13, 2025, at 7:10 PM, we placed an order from Hatayca via Yemeksepeti (order number ****). Not only was the order never delivered, but it was also falsely marked as delivered at 6:06 PM—over an hour before we even placed it. We couldn’t reach Yemeksepeti by phone, and their live chat suppor...
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