On December 14, 2025, at around 5:00 PM, I experienced a serious issue with an order I placed through Yemeksepeti in Yenimahalle, Ankara. While I was able to reach the restaurant that prepared the order, I was completely unable to contact the delivery side or any Yemeksepeti representatives, and the order was not canceled either. I tried calling the support line at 0850 222 54 45 to get help and information about my order, but the call was abruptly disconnected. Being unable to find a proper point of contact—either through the app or by phone—and being left without support when a problem occurs is completely unacceptable. My order and membership details are fully visible in the company’s system and can be accessed when requested. After this experience, I am deleting the app after using it for the last time, as I find it unacceptable for a platform to be this indifferent and solution-free toward its customers. I request that this issue be investigated, that the responsible personnel be reviewed, and that urgent measures be taken to prevent similar situations from happening again.
I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...
On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...
On October 9, 2025, at 16:16, I placed an order through Yemeksepeti. I carefully entered my delivery address and all necessary details while placing t...
I ordered food on the Yemeksepeti app at about 11:30 PM and waited until 2:30 AM, but it never showed up. I kept receiving messages about a “technical error,” and even though I waited a long time, the courier didn’t cancel the order either. The restaurant was closed, so I couldn't reach out to anyon...
On April 13, 2025, at 7:10 PM, we placed an order from Hatayca via Yemeksepeti (order number ****). Not only was the order never delivered, but it was also falsely marked as delivered at 6:06 PM—over an hour before we even placed it. We couldn’t reach Yemeksepeti by phone, and their live chat suppor...
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