On 19.08.2025, I placed an order of around ₺300 from Köfteci Yusuf through Yemeksepeti, and the order was canceled by the restaurant. I had paid with my bank card, yet despite the cancellation, no refund was issued to me. I contacted Yemeksepeti customer service and submitted requests, but each one was closed without any refund being made. In addition, Yemeksepeti only allows me to view my last five orders, which means I cannot see the exact date and time of the canceled order. If I had access to this information, I could prove through my bank transactions that no refund was processed. This is the first time I have encountered such an issue, and I request that this problem be resolved and my payment refunded.
My order from Yemek Sepeti on 21.07.2025 was cancelled, but I still haven’t received a refund. They said credit card payments would be refunded within 1–3 business days, but that hasn’t happened. I’ve checked with my bank multiple times, and there’s no sign of the refund being processed. It feels li...
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...
I made a food order on 01.07.2025 via Yemeksepeti. My initial two attempts didn't succeed, and I received error messages, leading me to believe that the orders hadn't been processed. After trying twice, I finally got my order confirmed on the third try. However, I later found out that payments were ...
On December 10, 2025, at around 10:00 p.m., we placed an order through Yemeksepeti Market Bornova for approximately $10. In the app, our order appeared as “on the way” and “out for delivery,” so we waited at home for a long time. However, hours passed and the order never arrived, nor were we given a...
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