On September 12, 2025, I placed an order from Cold Stone through Yemeksepeti (Order No: vX - qv). Although I ordered sugar-free ice cream, a different ice cream was delivered. We stated that we wanted to cancel the order without receiving it, but we were told we had to make the payment first and could request a refund afterward. After paying by credit card at the door, I submitted a refund request through live support. However, they informed me that due to a system issue, they could not process anything and did not complete the refund. In the past, I experienced a similar problem and my refund was issued without any issue. Now, under the same circumstances, I am not being helped. I am requesting a refund of the ₺944 I paid, or at least a gift voucher. I kindly ask for my grievance to be resolved as soon as possible.
On May 4, 2025, I ordered food through Yemeksepeti and paid ₺1200. However, the order that arrived wasn’t mine, and instead of the 6 portions I requested, only 2 were delivered. I immediately contacted the support center. They told me there would only be a refund. I also spoke with the branch, but t...
On 07/09/2025, I placed an order from McDonald’s through Yemeksepeti, but many of my items and side products were missing upon delivery. I immediately reported the missing items through the app and requested a refund. However, even after 18 days, the ₺1,050 refund has still not been made to my bank ...
On December 10, 2025, at around 10:00 p.m., we placed an order through Yemeksepeti Market Bornova for approximately $10. In the app, our order appeared as “on the way” and “out for delivery,” so we waited at home for a long time. However, hours passed and the order never arrived, nor were we given a...
On 19.08.2025, I placed an order of around ₺300 from Köfteci Yusuf through Yemeksepeti, and the order was canceled by the restaurant. I had paid with my bank card, yet despite the cancellation, no refund was issued to me. I contacted Yemeksepeti customer service and submitted requests, but each one ...
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