Undelivered Burger King Order – Refund Request
On Thursday, September 11, at 14:40, I placed an order through Yemeksepeti from Burger King for a menu (#y59i-xp2i), to be delivered to Beştepe Yaşam Caddesi, Ankara. The order was never delivered, yet the amount of ₺300.99 I paid has not been refunded. When I contacted Yemeksepeti customer service, I was told the order was marked as delivered, but no solution was offered. Despite clearly stating that I did not receive the order and explicitly requesting a refund, I was given no assistance. As a result, I have neither received the product nor the refund. This has caused serious inconvenience and represents a clear service failure. I request the immediate refund of ₺300.99 and expect urgent attention and a prompt resolution.
Hello, Thank you for your feedback. As Yemeksepeti, we aim to deliver your orders on time. You can be sure that we will make the necessary follow‑up to prevent similar issues from occurring in the future. We have informed you about the matter via your registered email address. If you wish to contact us again regarding this issue, you can get support through the Help Center. Yemeksepeti User Solutions
My payment has been refunded to my bank card.
