Yemek Sepeti Charged Wrong Card And Burger King Order Never Delivered
I ordered a menu worth ₺700 on Thursday around 19:50 and paid with my credit card, thinking everything was set. Right after paying, a Yemeksepeti Wallet pop-up appeared and somehow charged my old default bank card without my permission. Then the Burger King courier delivered the order to the wrong address, and I never received my food. When I contacted Yemeksepeti to explain what happened, they simply told me that there was nothing they could do, even though the payment had already been taken. Because the order was paid in advance, my money was essentially gone. This whole situation left me feeling really let down, and I wish I had never trusted the platform with such a simple order.
Hello, We can see that your refund process has been completed by our payment specialists. If you made the payment with a credit card, the refund will be made to the card you used within 1-3 business days; if you paid with a debit card, it will be refunded within 1-7 business days. We would like to note that this process depends on the procedures of the banks. Yemeksepeti User Solutions
My grievance was resolved with a refund. Frankly, I have been using Yemeksepeti since 2019 and haven't really considered other food delivery apps much. Experiencing such an unpleasant situation really upset me, and I am quite certain that I will not be ordering from the Burger King store for a long time. I thank Yemeksepeti for resolving my issue.
