WPS Office charged my card without consent – how can I get a refund?

If WPS Office charged your card without consent and you want a refund;

Confirm and document the charge;

• Check your bank/credit card statement for the charge date, amount, and merchant name (WPS Office / Kingsoft)
• Take screenshots of the unauthorized transaction
• Check your email (including spam) for any subscription or receipt you didn’t approve

Check where the charge came from;

• Review App Store / Google Play subscriptions to see if WPS Office appears there
• If found, cancel auto-renewal immediately
• If it’s not listed, note it as a direct WPS billing charge

Contact WPS Office Support;

• State clearly that your card was charged without your consent
• Provide the transaction date, amount, payment method, and last 4 digits of your card
• Share the email/account that may be linked to WPS
• Attach screenshots of the bank statement

Ask them to;

• Identify the charge in their billing system
• Cancel any active or hidden subscription
• Refund the unauthorized charge to your original payment method
• Stop any future recurring charges

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.