I subscribed to a 1-month free trial membership in the WPS Office app. Without any approval or prior notice—and even though I was actively using the service—an annual subscription fee of $18 was charged to my credit card on November 21, 2025.
The transaction appears under the order number ORDER_SG_PD3RU04QM2OO2FPLMH320. There is no customer service phone number available in the app or on the website, so I have been unable to reach the company or receive support.
I request that this unauthorized annual subscription charge be canceled and that the full $18 be refunded to my credit card immediately. I also ask to be provided with written confirmation and that the company make its customer service contact channels clear and easily accessible.
I started a 3-day free trial membership with the WPS Office app. Because I forgot to cancel at the end of the trial period, the annual subscription fee was charged to my card without my knowledge or consent. On December 12, 2025, a payment of $23 was taken from my card. However, before this charge w...
On October 24, 2025, I completed a transaction within the WPS Office app as part of a trial membership. However, even though I did not give any approval to switch to an annual subscription, I noticed that $23 was charged to my credit card on October 25, 2025. The fact that this fee was collected wit...
While using the WPS Office app, on December 22 at 6:31 AM, a charge of $21 was made to my debit card for what was described as a one-year subscription without my knowledge or consent. I thought the app was free, and I did not see any clear, open, and understandable notification that this fee would b...
I started a 3-day free trial subscription for the WPS Office app through Google Play. Since I forgot to cancel at the end of the trial period, the annual subscription fee was charged to my card without my knowledge or explicit approval. On December 23, 2025, $23 was charged to my card. However, befo...
I started the WPS Office free trial through Google Play. Although my trial period was set to end on December 20, 2025, my debit card was charged $23 on December 19, 2025, under reference number 22637535311018377 and transaction code 868482-032637. I was not aware of this charge. When I saw that the ...
Comments