While using the WPS Office app, on December 22 at 6:31 AM, a charge of $21 was made to my debit card for what was described as a one-year subscription without my knowledge or consent. I thought the app was free, and I did not see any clear, open, and understandable notification that this fee would be charged.
Because this fee was not clearly disclosed to me at any cancellation or approval step, I find this charge unjust and misleading. Even though I continue to use the app, I believe this transaction lacked proper transparency and clear disclosure.
My request to WPS Office is that the full $21 charged to my debit card on December 22 be refunded and that users be clearly informed about such charges in the future.
I started the WPS Office free trial through Google Play. Although my trial period was set to end on December 20, 2025, my debit card was charged $23 on December 19, 2025, under reference number 22637535311018377 and transaction code 868482-032637. I was not aware of this charge. When I saw that the ...
I started a 3-day free trial subscription for the WPS Office app through Google Play. Since I forgot to cancel at the end of the trial period, the annual subscription fee was charged to my card without my knowledge or explicit approval. On December 23, 2025, $23 was charged to my card. However, befo...
I started a 3-day free trial of the WPS Office app on my Android phone. However, after the trial ended, without receiving any notification, email, or warning, an automatic charge of $23 was taken from my account on January 22, 2026. Because there was no clear or prior notice about this charge, I was...
On the night of December 22, 2025, between 2:00 and 3:00 AM, I used the WPS Office app for the first time on my Android phone, and the app clearly stated that it included a 3-day free trial. Despite this, before the trial period ended, a subscription was unfairly activated without notifying me, and ...
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