I Demand Refund After Unauthorized VPN Lumos Charge

Samed
VPN Lumos
October 25, 2025 11:13 PM14

On October 25, 2025, at 3:52 PM, a charge of $5 was made to my Akbank debit card under the name “ Google VPN Lumos” without my knowledge. I did not make this transaction, and the money was withdrawn from my account without my authorization.

I have not yet received a response from Akbank customer service regarding this issue, and so far I have not placed a block on or canceled my card. This is the first time I have experienced such a situation, and my card is still actively in use.

I am requesting a refund of the $5 that was withdrawn from my account without my knowledge. I kindly ask for a prompt response and for the necessary security measures to be taken regarding this matter.

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