On December 13, 2025, and December 15, 2025, my Enpara account was charged twice on each date — $5 per charge — under the description “Google VPN Lumos Fast London,” without my knowledge or authorization.
When I checked the subscriptions section on my phone, there was no active subscription associated with this application, so I have no way to cancel the transaction on my end.
I also cannot find any live support or reliable contact channel within the Google Lumos VPN application; if one exists, no one is responding. For this reason, I am experiencing serious frustration and hardship regarding both the application and the payment process.
I am requesting a refund of these unauthorized charges, the complete cancellation of this unauthorized subscription/payment, and a thorough investigation to ensure that similar charges do not occur again. I also request to be informed about the outcome of this review.
I unknowingly started a Google VPN Lumos Fast subscription on my Android phone in September 2025. At first, I did not carefully review my credit card statements, so I did not notice the charges. However, over the past 15 days, after checking my credit card statements, I discovered that $5 has been c...
Even though I previously canceled my VPN Lumos subscription that I purchased through Google and deleted my account, $5 continues to be charged to my card every month. Most recently, another $5 charge was made today to my Yapı Kredi credit card. I do not accept the continuation of these charges desp...
On December 29, 2025, two separate charges were made to my Akbank card ending in 4623 under the name YDS VPN Lumos — one for $36 and another for $0. I did not start this subscription, I did not provide any authorization, and these transactions were made entirely without my knowledge. After discover...
On 06.09.2025, I purchased a one-week subscription to the Clarıt Check app through Google Play. However, even though my subscription expired and the app shows no active membership, my card was charged twice—on 06.09.2025 and 30.09.2025—each time for $30. On my credit card statement, these charges ap...
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