VPN Lumos renewed the plan without notice, how can I cancel the renewal immediately?

If VPN Lumos renewed your plan without notice and you want to cancel the renewal immediately:

• Log in to your Lumos account and check Billing / Subscription to confirm the renewal date and status
• Verify whether auto-renewal was enabled
• Check your email (including spam) for any prior renewal notice
• Save screenshots of the charge and your subscription status

Act immediately:

• Cancel the subscription from your account dashboard to prevent further charges
• If you subscribed via the App Store or Google Play, cancel it directly through that store

Contact Lumos official support:

• State that you did not authorize the renewal or did not receive prior notice
• Include your registered email, charge date, and proof of payment
• Request a refund to the original payment method

Ask them to:

• Confirm the exact renewal activation date
• Clarify whether you are within the refund window
• Process the refund immediately
• Provide you with a case number
• Confirm in writing that the subscription has been permanently canceled

If they do not respond or reject your request without clear explanation:

• Follow up referencing your previous ticket
• Keep all correspondence as evidence

If the issue persists, consider sharing your experience on Xolvie. Posting and filing a complaint there is free and quick, and it may help others resolve similar situations.