Unauthorised Charges By Vibeshort

I am writing regarding unauthorized recurring charges from the Vibeshort mobile app despite having unsubscribed. On 7 September 2026, I used the in‑app “unsubscribe” button to cancel my subscription, assuming that no further payments would be taken. However, when I later checked my bank statement, I noticed that Vibeshort has continued to charge me every week up to today. In total, approximately RM294.87 has been taken from my account after the date I unsubscribed. I have attached a screenshot of my bank statement showing these transactions. I have not been able to find any effective way to contact Vibeshort support through the app or otherwise, so I have not received any explanation or solution so far. I kindly request a full refund of all charges made after 7 September 2026 and the immediate and permanent cancellation of any subscription or automatic payments linked to my account, so that no further money is taken without my consent. I ask that this issue be investigated and resolved as soon as possible and that I be informed in writing once the refund and cancellation have been completed.