VPN Lumos charged me after I canceled the trial, how can I request a refund?

If VPN Lumos charged you after you canceled the trial and you want to request a refund:

• Gather evidence: screenshot of the charge, date/time, payment method, and proof that you canceled the trial
• Log in to your Lumos account and check your subscription and billing status
• Save any email or notification confirming the trial cancellation
• Note whether the trial had a deadline to cancel without being charged

Contact VPN Lumos support explaining that you were charged despite canceling:

• Use their contact form or official billing email
• Include your registered email, order number, charge date, and cancellation screenshot
• Request a full refund to the original payment method

Ask them to:

• Confirm in writing that the subscription was canceled before the billing started
• Verify internally that the charge was improper
• Process the refund immediately
• Provide a specific timeframe for the refund
• Give you a case number for follow-up

If they don’t respond or reject your request without clear justification:

• Resend your complaint referencing your previous email and request escalation to a supervisor
• Keep all correspondence and screenshots as evidence

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