VPN Lumos made an unauthorized charge, how can I request a refund?

I only used the free trial period and canceled the subscription before the trial ended, but money is still being charged to my VPN Lumos account. Last month, £19.99 was deducted, and today the same amount was charged again from my account. These charges are being taken from my bank without my author...

I unknowingly started a Google VPN Lumos Fast subscription on my Android phone in September 2025. At first, I did not carefully review my credit card statements, so I did not notice the charges. However, over the past 15 days, after checking my credit card statements, I discovered that $5 has been c...

On December 29, 2025, two separate charges were made to my Akbank card ending in 4623 under the name YDS VPN Lumos — one for $36 and another for $0. I did not start this subscription, I did not provide any authorization, and these transactions were made entirely without my knowledge. After discover...

Even though I previously canceled my VPN Lumos subscription that I purchased through Google and deleted my account, $5 continues to be charged to my card every month. Most recently, another $5 charge was made today to my Yapı Kredi credit card. I do not accept the continuation of these charges desp...

I recently discovered that for the past one to two months, money has been regularly deducted from my debit card without my knowledge or authorization through the VPN Lumos application on my iOS phone. During this period, a total of approximately $14–$18 appears to have been charged to my card. Even ...

On December 13, 2025, and December 15, 2025, my Enpara account was charged twice on each date — $5 per charge — under the description “Google VPN Lumos Fast London,” without my knowledge or authorization. When I checked the subscriptions section on my phone, there was no active subscription associa...

On November 6, 2025, a charge of $5 was made to my Akbank card without my knowledge or authorization under the name “YDS Google VPN Lumos Fas.” I did not apply for or start any subscription or membership related to this charge, and I did not receive any notification message or email regarding this t...

On October 25, 2025, at 3:52 PM, a charge of $5 was made to my Akbank debit card under the name “ Google VPN Lumos” without my knowledge. I did not make this transaction, and the money was withdrawn from my account without my authorization. I have not yet received a response from Akbank customer se...

For the past three months, $5 has been charged every month to my Enpara/QNB Finansbank debit card under the name “Lumos Google London VPN,” without my knowledge or authorization. I never subscribed to this service, and I did not share my card information. I do not know the reason for these unauthori...

I started using the VPN Lumos application on my Android device with a free trial period. However, before my trial ended, my card was charged twice — on September 20 and September 27 — $5 each time, for a total of $9. My order number for these transactions is: gpa. 3346-4059-6854-44862. After these ...

On August 17, 2025, a charge of $3 was made to my Garanti Bank credit card under the name “Google VPN Lumos Fast.” In addition to this transaction, I experienced the same type of unauthorized charge six more times at different dates. I have no knowledge of this service or subscription, and I never s...

On June 17, I accidentally purchased the VPN Lumos service. While playing a game, I mistakenly bought the product through a website and then noticed that it included a three-day free trial. Since I did not want to use the product, I canceled it the same day without delay. Despite this, a charge of $...

Even though I never installed the VPN Lumos application, $5 was charged from my account, and I was completely unaware of it. The money was withdrawn early in the morning. I do not have the application, and the charge was made without my authorization. I also want to know whether this is a recurring...

I want to file a complaint about the VPN application. I am not using the app and I do not want to use it. I cannot find any record showing that I have an active subscription, but I am being charged $5 every week from my account. How long will I have to keep paying this, and how can I stop it? Pleas...

I did not purchase VPN Lumos in any way. However, $5 was charged to my card. Are you serious? I did not buy this, and I just noticed it now. I don’t even have the VPN Lumos application on my phone, so how could I have paid for it? I can send you the transaction receipt if needed. I am requesting a ...

Even though I did not purchase a subscription to Google VPN Lumos Super Secure VPN, and the application is not even installed on my phone, $3 was charged to my account. I want my money refunded. How is something like this even possible? Please refund the amount to my card as soon as possible. The a...

Even though I did not purchase a subscription to VPN Lumos Super Secure VPN, and the application is not installed on my phone, $3 was charged to my account. I want my money refunded. How is something like this even possible? Please refund the amount to my card as soon as possible. The app will not ...