VPN Lumos made an unauthorized charge, how can I request a refund?

If VPN Lumos made a charge without your authorization and you want to request a refund:

• Gather evidence: screenshot of the charge on your statement, date/time, amount, and payment method
• Check whether the charge appears as an automatic renewal or a one-time purchase
• Confirm whether your subscription was canceled or if someone with account access could have authorized it
• Save screenshots of your billing history in your Lumos account

Contact VPN Lumos support explaining that the charge was unauthorized:

• Include your registered email, charge date, and statement screenshots
• Clearly state that you did not authorize the charge and did not receive prior notice

Ask them to:

• Confirm in writing the origin of the charge (renewal, system error, unrecognized payment)
• Internally verify whether it was a mistake or unauthorized use
• Process a refund to the original payment method if the charge was improper
• Provide a specific timeframe for the refund
• Assign you a case number for follow-up

If they do not respond or reject your request without clear justification:

Consider filing a complaint on Xolvie to raise awareness and pursue a resolution.