I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine until we discovered the wardrobe was broken. They promised to deliver the replacement part in December, but it's now January, and there's no sign of it. Customer service is responsive, but the manufacturing site isn't providing answers.
To add to the chaos, the sofa I ordered in July was replaced with a completely different model, unrelated to what we liked. The delivery never happened. I've taken steps to address this, reaching out to CİMER and Consumer Court. I won't settle for this, and I'm sharing my experience with everyone. Legal action is my next step.
I bought a wardrobe from Vivense, but they sent the wrong parts. They initially said the correct pieces would be sent later, but nothing was done. The...
I went to the Vivense store in August 2022 and bought a couch with the option to exchange the fabric. After breaking and sliding open while on the floor in December 2023, the sofa began its journey into repair. I called multiple times before it was returned to me on January 20th after being taken fr...
We bought a bedroom set from Vivense last October, and because our house was still under construction, we kept the items in their sealed boxes. On May 5, 2024, we received the installation packages. The assembly team arrived on May 7th, and upon opening the packages, they discovered damage to four p...
I’m complaining about Vivense for sending a broken part and then delaying the installation for a month despite sending the correct piece afterward. I purchased a four-drawer dresser and have been waiting for installation for over a month. Every time I reach out, they promise to "get back soon," but ...
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