To the Authorities of Vivense Technology Services and Trade Inc., On February 10, 2025, I purchased the Atlas 6-Door 2-Drawer White Wardrobe (180 cm, without Mirror) from your company. The product was delivered on February 19, 2025. Since I was not at home during the weekdays, I was only able to start assembling it on February 22, 2025. However, I noticed that several essential parts were missing from the package, including the top and bottom panels, the side panels of the two drawers, and the upper moldings. Additionally, instead of 6 doors, I received a total of 11 doors. I immediately contacted customer service, but it was extremely difficult to reach them. When I finally got in touch, I was told that the missing parts would only be sent by the end of March. However, according to your website, if I were to purchase the same product today, it would be shipped the next day. This inconsistency is unacceptable. Previously, I had also experienced an issue with a sofa I purchased, where the delivery team left the packaging waste at my home. However, such a significant error this time, combined with the lack of proper customer support, has completely eroded my trust in Vivense. Not even an apology has been offered in the name of customer satisfaction. I request that the missing parts be delivered to me urgently.
Regarding the Issues I Experienced with My Vivense (Online) Order No. 8e9507274289, Dated March 1, 2025 Products Ordered: Novado Standing Wardrobe, 4 Doors, Black Handles, Model GM 070-a Installation Service I will try to briefly explain my grievances without delving into excessive detail. Shortly a...
I want to share my frustrating experience with Vivense, specifically concerning the furniture I purchased in July – a sofa, wardrobe, and dining set. We requested the items to be held in the warehouse until November due to moving into a new home. Upon delivery in November, everything seemed fine unt...
On September 28, 2025, I purchased an Essen table and chair set from Vivense, order number 9CD207463740. My order was delivered on October 25th, and four of the chairs were defective. The installation team reported this the same day. I sent images and videos demonstrating the defective product and m...
Hello, I purchased a seven-piece set from Vivense on October 6, 2023, at a discounted price of ₺61,078. Unfortunately, the work desk, as seen in the images, arrived defective or broken three times in a row. The latest desk, sent on November 24, 2023, was supposed to be picked up by Horoz Lojistik fo...
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