Match Masters

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19 Complaints
Match Masters
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Match Masters Keeps Removing My Purchased Cards After Disconnecting

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Faisal
May 11, 10:00 am
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Match Masters Keeps Removing My Purchased Cards After Disconnecting
Match Masters Keeps Removing My Purchased Cards After Disconnecting
Match Masters Keeps Removing My Purchased Cards After Disconnecting
Match Masters Keeps Removing My Purchased Cards After Disconnecting

Match Masters Took My Cards After Game Disconnected

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Faisal
May 11, 10:00 am
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Match Masters Took My Cards After Game Disconnected
Match Masters Took My Cards After Game Disconnected
1
Tacuma is completely dissatisfied with the result

Match Masters Rigged Gameplay – Bots, Bugs, and Unfair Matches Reported

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Tacuma
March 25, 2:30 am
33
Match Masters Rigged Gameplay – Bots, Bugs, and Unfair Matches Reported
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Match Masters Support Refuses to Refund Lost Boosters

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Olaru
March 01, 1:55 pm
58

Match Masters Denies Responsibility for Unauthorized Bank Withdrawal

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Cihat
December 05, 2025 10:24 am
23

Match Masters Refuses to Respond After Accidental Purchase

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Nigar
October 21, 2025 7:34 pm
26

Match Masters Freezes During Matches After In-Game Purchases

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Meryem
October 01, 2025 10:17 pm
25

Match Masters Support Never Responds — Don’t Waste Your Time

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Hakan
July 15, 2025 5:56 pm
31

Match Masters Ignored My Support Requests After Missing Reward

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Elif
June 15, 2025 4:41 pm
19

Match Masters Bots and Glitches Ruin Gameplay Experience

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Nesrin
April 26, 2025 6:18 pm
47
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Match Masters Feels Rigged and Designed to Make Players Lose

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Sabit
March 24, 2025 12:10 am
33

Match Masters Removed My Characters and Forced a Loss Mid-Game

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Beyzanur
January 13, 2025 3:52 am
45

Match Masters Charged Me Six Times Without Delivering Any Content

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Emine
November 07, 2024 10:55 pm
25

Match Masters Didn’t Deliver My Purchase After 48 Hours

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Gacha
November 01, 2024 12:52 pm
21

Match Masters Refused a Refund After I Lost $10 on Paid Content

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Rabia
August 10, 2024 3:24 am
24

Match Masters Matchmaking System Feels Broken and Illogical

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Emre
July 09, 2024 1:38 am
21

Match Masters Game Bug Makes Tiles Disappear During Gameplay

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Hasan
November 20, 2023 7:54 am
37

Match Masters Full of Cheaters and Missing Paid Content

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Sebahat
October 17, 2023 10:46 am
38

Match Masters Charges Players but Fails to Deliver Purchased Items

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Sebahat
October 15, 2023 10:17 pm
19

Brand Overview: Match Masters

Match Masters is a multiplayer match-3 puzzle game developed by Candivore, an independent mobile gaming studio founded in 2018. The game combines classic puzzle gameplay with real-time competitive multiplayer mechanics, allowing players to compete against others worldwide using boosters, tournaments, and special events.

Contact Info

  • Customer Support: Support is mainly handled through the in-game support center and official help portal.
  • Official Website: matchmasters.com
  • Developer: Candivore
  • Customer Support Email: Public direct support email is not clearly listed by the developer.
  • Headquarters: Tel Aviv, Israel

Industry and Operations

Match Masters operates in the mobile gaming and online multiplayer puzzle game industry. The game uses a free-to-play business model supported by in-app purchases, competitive events, and collectible items.

  • Real-time multiplayer match-3 gameplay
  • Mobile gaming platform for iOS and Android
  • In-app purchases for boosters and virtual items
  • Competitive tournaments and leagues
  • Social gameplay and player-versus-player mechanics
  • Live events and seasonal reward systems

User Sentiment

User sentiment toward Match Masters is mixed to negative, with many complaints focusing on gameplay fairness, technical problems, in-app purchases, and customer support responsiveness.

  • Complaints about unfair matchmaking and “rigged” gameplay mechanics
  • Reports of losing purchased boosters because of crashes or disconnections
  • Frequent game freezes, lag, and forced losses during matches
  • Difficulty obtaining refunds for failed or accidental purchases
  • Claims that in-app purchases create a pay-to-win experience
  • Missing purchased items or delayed reward delivery
  • Slow, automated, or unresponsive customer support
  • Frustration with bots, cheating accusations, and unfair opponents
  • Problems related to connection errors during live matches
  • Complaints about technical bugs affecting gameplay progression

Share Your Experience

If you’ve experienced issues with Match Masters, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.