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Match Masters

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Match Masters

Complaints

19 complaints
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Match Masters Keeps Removing My Purchased Cards After Disconnecting

May 11 10:00 AM3

I am a player of Match Masters, and today, on 09/05/2026, I purchased cards in the game for 38 SAR. After I bought the c...

Match Masters Keeps Removing My Purchased Cards After Disconnecting
Match Masters Keeps Removing My Purchased Cards After Disconnecting
Match Masters Keeps Removing My Purchased Cards After Disconnecting
Match Masters Keeps Removing My Purchased Cards After Disconnecting

Match Masters Took My Cards After Game Disconnected

May 11 10:00 AM4

I am a player of Match Masters and today, on 09/05/2026, I purchased cards in the game for 38 SAR. After I bought the ca...

Match Masters Took My Cards After Game Disconnected
Match Masters Took My Cards After Game Disconnected
1

Match Masters Rigged Gameplay – Bots, Bugs, and Unfair Matches Reported

March 25 2:30 AM68

I have been playing Match Masters for over a year, and throughout this entire period I have consistently experienced ser...

Match Masters Rigged Gameplay – Bots, Bugs, and Unfair Matches Reported

Match Masters Support Refuses to Refund Lost Boosters

March 1 1:55 PM90

I am a Match Masters player on Android, and for about 20 days, I have been repeatedly kicked out of the game in the midd...

Match Masters Denies Responsibility for Unauthorized Bank Withdrawal

December 5, 2025 10:24 AM23

On November 27, 2025, at around 11:38 PM, I knowingly made an in-game purchase in the Match Masters game for approximate...

Match Masters Refuses to Respond After Accidental Purchase

October 21, 2025 7:34 PM26

On October 20, around 3–4 AM, I accidentally purchased the Winnie, Jojo, and Cadabra cards in the Match Masters game usi...

Match Masters Freezes During Matches After In-Game Purchases

October 1, 2025 10:17 PM25

I had been playing the Match Masters game on the iOS platform for a long time. Over the past month, I made in-game purch...

Match Masters Support Never Responds — Don’t Waste Your Time

July 15, 2025 5:56 PM31

I downloaded an app called Match Masters from Google Play, but the support center provides no support at all. I strongly...

Match Masters Ignored My Support Requests After Missing Reward

June 15, 2025 4:41 PM19

In the Match Masters game, I completed the invite task listed under the daily missions, but they never sent my reward. M...

Match Masters Feels Rigged and Designed to Make Players Lose

March 24, 2025 12:10 AM33

Match Masters is a deliberately designed game that is completely focused on making players lose and is programmed to be ...

Match Masters Removed My Characters and Forced a Loss Mid-Game

January 13, 2025 3:52 AM45

Match Masters Game Characters and Cheating Issue. I purchased characters worth about $8, and I lost all of them. In the ...

Match Masters Charged Me Six Times Without Delivering Any Content

November 7, 2024 10:55 PM25

Through the Match Masters app, my money was charged six times yesterday, but no content was delivered each time. Support...

Match Masters Didn’t Deliver My Purchase After 48 Hours

November 1, 2024 12:52 PM21

In the Match Masters game, the item I purchased has not been delivered even though 48 hours have passed. I contacted cus...

Match Masters Refused a Refund After I Lost $10 on Paid Content

August 10, 2024 3:24 AM24

Problems With Paid Packages and Refund Issues in Match Masters. I kept purchasing paid packages, but the game started ca...

Match Masters Matchmaking System Feels Broken and Illogical

July 9, 2024 1:38 AM21

Match Masters Has Poor Game Design and Bad Matchmaking. It’s a very illogical game. It makes meaningless player comparis...

Match Masters Game Bug Makes Tiles Disappear During Gameplay

November 20, 2023 7:54 AM37

Match Masters Game Is Buggy and Broken. While playing the game, the tile I move disappears without landing in its place....

Match Masters Full of Cheaters and Missing Paid Content

October 17, 2023 10:46 AM38

Match Masters is not delivering the items I paid for—why is this happening? I need urgent support. Enough is enough. Del...

Match Masters Charges Players but Fails to Deliver Purchased Items

October 15, 2023 10:17 PM19

Match Masters is not delivering the items I paid for. Why is it always misleading? I would appreciate it if you could he...

Brand Overview: Match Masters

Match Masters is a multiplayer match-3 puzzle game developed by Candivore, an independent mobile gaming studio founded in 2018. The game combines classic puzzle gameplay with real-time competitive multiplayer mechanics, allowing players to compete against others worldwide using boosters, tournaments, and special events.

Contact Info

  • Customer Support: Support is mainly handled through the in-game support center and official help portal.
  • Official Website: matchmasters.com
  • Developer: Candivore
  • Customer Support Email: Public direct support email is not clearly listed by the developer.
  • Headquarters: Tel Aviv, Israel

Industry and Operations

Match Masters operates in the mobile gaming and online multiplayer puzzle game industry. The game uses a free-to-play business model supported by in-app purchases, competitive events, and collectible items.

  • Real-time multiplayer match-3 gameplay
  • Mobile gaming platform for iOS and Android
  • In-app purchases for boosters and virtual items
  • Competitive tournaments and leagues
  • Social gameplay and player-versus-player mechanics
  • Live events and seasonal reward systems

User Sentiment

User sentiment toward Match Masters is mixed to negative, with many complaints focusing on gameplay fairness, technical problems, in-app purchases, and customer support responsiveness.

  • Complaints about unfair matchmaking and “rigged” gameplay mechanics
  • Reports of losing purchased boosters because of crashes or disconnections
  • Frequent game freezes, lag, and forced losses during matches
  • Difficulty obtaining refunds for failed or accidental purchases
  • Claims that in-app purchases create a pay-to-win experience
  • Missing purchased items or delayed reward delivery
  • Slow, automated, or unresponsive customer support
  • Frustration with bots, cheating accusations, and unfair opponents
  • Problems related to connection errors during live matches
  • Complaints about technical bugs affecting gameplay progression

Share Your Experience

If you’ve experienced issues with Match Masters, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.