Viomi vacuum randomly shuts off mid-clean — how can I prevent this?

I purchased a Viomi A11 vertical vacuum from Hepsiburada (Order No: 455 921 139). Less than a year after purchase, the device suddenly stopped working. One day it functioned without issue, and the very next day it would not turn on at all. I checked the charger connection, but it did not solve the p...

Viomi, please send a technician to our home or guide me through a video call for a demo. As we were abroad, the machine has not been operated for two years, and now it is not cleaning properly and keeps repeating the same spot. P.A. Kishore, Plot No. 120, Road No. *, Vanasthali Hills, Vanasthalipura...

I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and from the very first day I have not been able to use it efficiently. The device consistently shows radar errors, mop errors, and water tank malfunctions. Over the last two years, I had to send it to service five separate times...

I purchased a brand-new Viomi A11 cordless vacuum directly from the company. After the very first use, I fully charged the device to 100%, but only about five seconds after disconnecting it from the charger, the vacuum stopped working completely. Because of this, I sent the product in for service un...

I purchased the Viomi V2 Pro robot vacuum, and for the past 3 months, I haven’t been able to use it at all. The device automatically shuts itself off every time I try to operate it. I’ve tried resetting it and reconfiguring it from scratch. During setup, it begins mapping as expected—but then it tr...

I purchased the Viomi V5 robot vacuum from MediaMarkt on December 18, 2022. Just two months after buying it, the device began having performance issues. I sent it to the service center, and they claimed a software update had been applied. But when I received it back, the exact same problem continued...

I’ve been using the Viomi V5 Pro robot vacuum, and from the very beginning, I’ve experienced nothing but issues. Most recently, for the past month, I’ve been dealing with a major problem: after completing the mapping process and returning to the charging dock, the vacuum completely deletes the saved...

Given their bad customer service, I strongly advise against buying Viomi items. Most likely from a dead battery, my Viomi V3 robot vacuum stopped operating. I have had no luck getting it fixed or even purchasing a replacement battery to fix it personally. The technical service has been nonresponsive...

I have a Viomi robot vacuum that continuously stays at 99% charge. Despite sending it for warranty repairs twice, I was told it was fixed each time, but I have not received any real solution. Each time I send it for service, it takes about three months to get it back, yet the problems persist. Initi...

On February 10th, 2023, I had to send my Viomi V5 robot vacuum in for repair because there was an annoying noise coming from the motor. I received a new unit from the service center, which was securely packaged. However, this replacement vacuum has been experiencing issues. It frequently gets stuck ...

I purchased my Viomi vertical vacuum cleaner 1.5 years ago, and it has been returned to me three times for the same problem during that time. When we send it to the service, they say it's because of user error, but when we involve the insurance, they say there's no user error and wonder why we sent ...

Ever since I almost bought the Viomi robot vacuum, it has been a source of frustration. The robot vacuum, breaking down almost every month, has been sent for warranty repairs over five times in a mere 1.5 years. Despite these efforts, it returns unchanged, continuously plagued with errors. I've requ...

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I purchased the Viomi A9 rechargeable upright vacuum cleaner from the Teknosa store in Noracity Shopping Center, Aksaray, Turkey, on December 14, 2021. On June 2, 2023, due to a "battery and not charging" issue, I sent the product to Bood technical service through the Aksaray Noracity Teknosa store....

I recently bought the Viomi S9 Robot Vacuum Cleaner and was unhappy with its performance. Even though it has been serviced five times, the machine is constantly running out of power, and the problem has not been resolved. The machine has been in service for the majority of its life, and the problem ...