I own a Viomi A9 cordless stick vacuum, and recently its battery stopped working. Naturally, I reached out to get a replacement battery, but to my disappointment, neither the Sürmene Viomi service center nor the İzmit Viomi service center provided any help. Instead of assisting me, they seemed completely uninterested in my request, almost as if they were suggesting that I should just buy a new vacuum rather than replacing the battery.
This is extremely frustrating. A simple battery replacement should not be such a difficult process. If a brand like Viomi cannot even supply its customers with a basic spare part like a battery, then why should I ever consider buying another Viomi product or recommend it to anyone else?
I expect Viomi’s central office to take responsibility, provide proper customer support, and ensure that I can purchase an official replacement battery for my Viomi A9 vacuum without unnecessary hassle. Customers deserve accessible spare parts and responsive service, not indifference.
Given their bad customer service, I strongly advise against buying Viomi items. Most likely from a dead battery, my Viomi V3 robot vacuum stopped operating. I have had no luck getting it fixed or even purchasing a replacement battery to fix it personally. The technical service has been nonresponsive...
I own a Viomi A9 cordless vacuum cleaner, and its motor jammed about two months ago. I first sent it to Evofone Antalya, where it was repaired in about three weeks. Unfortunately, just recently, the same motor problem occurred again, and this time I sent the unit to the Viomi service center in Izmir...
I purchased a Samsung Jet VS9000 cordless stick vacuum in November 2020, expecting long-term performance from a premium product. Unfortunately, just a few months ago, the battery died completely, and the vacuum stopped working altogether. Given that such devices should have at least 4–5 years of fun...
Given its high price, I bought a Dyson V11 vacuum cleaner anticipating first-rate operation. The vacuum was useless nevertheless since the battery stopped running. When I contacted Dyson Turkey, they informed me the battery was out of stock and they had no estimate of when it would be available. Alt...
I purchased a Viomi A11 vertical vacuum from Hepsiburada (Order No: 455 921 139). Less than a year after purchase, the device suddenly stopped working. One day it functioned without issue, and the very next day it would not turn on at all. I checked the charger connection, but it did not solve the p...
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