I have been using the Vestel BM-5302 X Wi-Fi dishwasher for a month. I called the technical service because it left the dishes wet and did not dry them. The same problem occurred four times in one month, even though the technical service came. The problem still persists. The technical service is doing everything it can to avoid making any changes. On the first call-out, the salt cap was leaking water, the rinse aid and salt cap were replaced. On the second call, they increased the level of rinse aid and did not replace it, even though the basket was broken. On the third call, they wanted to try the machine themselves. They started it, came back three and a half hours later and said there was still the same problem, but it was better than before. They suggested a brand of rinse aid. We used it and the problem was the same. On the fourth call they checked the water setting and said it was drying, but when we tried it the same problem persisted. The solution was to say not to put plastic items in the dishwasher, it absorbs water. What do you mean, plastic items cannot be washed in the dishwasher? Why do the metals get wet? On the fifth breakdown, we asked for a replacement, they said it still worked and tried to take it home. All this happened within a month. Do we have to remind them of the guarantee conditions? Vestel is a shame. We are starting the consumer court procedure.
My Vestel dishwasher, only a few months old, is failing to clean and rinse dishes properly. Additionally, serious cosmetic flaws are emerging, for which we bear no responsibility whatsoever. It's peeling here, scratching there; areas are chipping off, without any physical impact or abuse on our part...
Our Vestel Hera 7009 LX dishwasher failed, with the plastic element at the bottom wearing out and breaking over time. We phoned Vestel Service, and as promised, their specialists arrived on March 29, 2024. However, they claimed the machine was fixed without any repairs and charged us ₺400 for the se...
After my Vestel BM 818-W dishwasher malfunctioned once the warranty expired, I called Vestel service on 19.11.2025, and a technician visited my home on 22.11.2025 because the machine was tripping the residual-current breaker. The technician taped over the grounding pin of the plug, ran the machine w...
I recently contacted Vestel’s authorized service for my dishwasher. Several parts were replaced, and I paid over $143 for the repair. However, right after the service, my stainless-steel items such as pots, cutlery, and thermoses began to rust—even though I’ve been using the same detergent and machi...
I bought the Vestel KM 97302 Wi-Fi dryer 15 days ago, and from day one, it hasn't dried clothes effectively. I've had the service team come out several times, but each visit ends without any meaningful intervention or a real solution being provided. The machine is obviously not working properly, but...
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