Vestel Demanded ₺12,000 to Replace My Rusted Dishwasher Still Under Warranty
Despite only a year and a half passing since I purchased the Vestel BM 8402 gi Pro WiFi 8 Program Dishwasher on April 20, 2023, the machine has rusted. On August 21, 2024, a service technician came, conducted all necessary inspections, and took photos. They confirmed that it was a manufacturing defect, but stated that factory approval was required. On September 20, 2024, I received a call from the factory, and I was informed that the product could be replaced for a fee, requiring a payment of ₺12,000. Despite the product being within its official warranty period and having an extended warranty, this request reflects Vestel’s lack of commitment to honoring their warranty. Vestel is a regret.
Dear Valued Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self‑service solutions for resolving your issues on our website? If you would like to check, we are leaving our link here. For your suggestions, requests, and complaints, you can always write to us. You can chat live with our customer representatives through the chat screen on our website. The resolution of your complaints is available through all our other channels at Vestel as well. With Vestel, IT CAN HAPPEN, Why NOT?
It took 3 days to get a response here, but no one has called or offered any help to resolve the issue. I have never seen such a terrible warranty process management that doesn't stand behind its products.
After I shared my complaint on LinkedIn, Vestel's social media representatives contacted me and arranged for the replacement of the machine. This is the roadmap for those experiencing the same issue.
