Vestel Refused to Replace My Faulty Dishwasher Even Though It Was Under Warranty

I’m reaching out to anyone considering buying a product from Vestel. We purchased a dishwasher through VS Outlet in September 2022, and after a long struggle, they finally replaced it due to an unresolvable issue. The new unit arrived, and just a month and a half later, it developed another problem—what they referred to as a “tub puncture.” Once again, we faced endless phone calls, arguments, and back-and-forth. I requested a replacement, but they refused and claimed I had punctured the bottom metal part myself. I asked them, “If this was user error, why haven’t I punctured the other dishwasher registered under my name that I’ve been using?” They offered to repair it and patched it up with some adhesive. Not long after, the glued area melted again, water leaked into the base, and the entire electronic system burned out. The smell of burnt plastic lingered in the house for two days. I requested a replacement again—keep in mind, the product is still under warranty for at least another 200 days—but they insisted I was at fault, as if they were completely flawless. Their engineers claimed that such a puncture couldn’t possibly leave the factory unnoticed, so it must have been caused by the customer. They offered a paid replacement. Paid replacement? What happened to customer satisfaction? I might even be considered a valued customer—between my spouse and me, we likely have 11 or 12 Vestel devices registered. But isn't every customer supposed to be valued anyway? In the end, they offered a paid replacement, which isn’t a replacement at all—it’s just another sale. Warranty at Vestel is just a story they tell. There’s no real solution, the device is a write-off, and customer focus is something they claim but fail to practice. Final result: I threw the dishwasher out in frustration and ceremoniously installed a brand-new machine from a completely different brand. I’ll be sharing the video of this moment very soon.