Under Armour sent damaged items and denied my claim, how can I get a refund?

If Under Armour sent damaged items and denied your claim, you can still push for a refund by escalating properly:

Verify your case;

• Make sure you have:
– Order confirmation
– Photos showing the damage clearly
– Packaging condition (important for proof)

Damaged-on-arrival items should qualify for refund or replacement.

Understand possible denial reasons;

• They may claim:
– Item was used
– Damage not visible enough
– Missing tags/packaging
– Not bought directly from UA

You need to counter this with strong evidence.

Escalate your claim;

• Contact support again and write:
– “The item arrived damaged, I request refund under defective product policy”
• Attach all photos + order details
• Ask for supervisor review, not standard support

First responses are often generic.

Use stronger channels;

• Try phone/live chat instead of email
• Request a case ID and written response

Faster and harder to ignore.

Take external action;

• If paid by card → request chargeback (reason: damaged item)
• If PayPal → open dispute

These are very effective.

If they still refuse;

Submit a complaint on Xolvie to increase pressure and get a resolution.