Falla Customer Support Never Responded to My Complaints

I downloaded the Falla app from the Google Play Store, and the in-app games have turned into what feels like a money trap. No matter which game I play, I never achieve any meaningful winnings. Every game consistently results in losses, and this pattern has continued every time I have played.

So far, I have spent approximately $8,000 within the app. Despite that level of spending, I have never experienced results that would make the games feel fair or balanced. From my perspective, the app appears to encourage users to keep spending money without providing a transparent or fair gaming experience.

I have also been unable to reach the company for assistance. There is no effective customer support channel, and I have not been able to speak with anyone about my concerns, which has only increased my lack of confidence in the platform.

The main reason I am sharing this complaint is to help prevent other people from having the same experience. I ask Falla to review the fairness of its in-app games and algorithms, improve transparency regarding how the games operate, strengthen customer support, and ensure that users are not encouraged to spend money without clear and fair expectations.