I Face Inner Sole Tear in My Under Armour White Sneakers After One Month

Gülden
Under Armour
August 12, 2025 5:35 PM19

I bought a pair of white sneakers directly from Under Armour’s official website. However, within just about a month, the inner sole of the shoes started to tear. I sent the product in for inspection, but it was returned to me with the claim that it was a “customer fault.” Customer service never contacted me, nor was any solution offered.

I only used the shoes for everyday wear, and I’ve never experienced an issue like this before. This is clearly not due to misuse. I’m requesting that the defective product be exchanged for another pair of my choice.

I kindly ask Under Armour to resolve this issue and take action in the spirit of customer satisfaction.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Under Armour sent damaged items and denied my claim, how can I get a refund?

53 Complaint

Under Armour shoes tore within months and blamed me, how can I get support?

39 Complaint

Similar Complaints

Under Armour Fails to Honor Warranty for Running Shoes

Özkan
Under Armour
September 18, 2024 5:33 PM20

I purchased a pair of Under Armour running shoes, and despite using them for only 3-4 months, the side of the shoe began...

Under Armour Fails to Honor Warranty for Running Shoes
Under Armour Fails to Honor Warranty for Running Shoes
Under Armour Fails to Honor Warranty for Running Shoes
Under Armour Fails to Honor Warranty for Running Shoes

Under Armour Shoes Fell Apart in 6 Months—Warranty Claim Denied

Ceyhun
Under Armour
February 20, 2025 3:13 PM30

I purchased a pair of Under Armour shoes, expecting durability and quality. However, in less than six months, the inner ...

Under Armour Shoes Fell Apart in 6 Months—Warranty Claim Denied
Under Armour Shoes Fell Apart in 6 Months—Warranty Claim Denied