On May 24, 2024, I purchased a pair of Under Armour training shoes from Boyner Online for ₺2,312 (Order No: 1029113736). Despite the shoes having a 2-year warranty and the seller being a well-established retailer like Boyner, my claim for warranty coverage was denied—twice. After less than a year of very limited use (only 1–2 times per month on weekends due to my job), the shoe material began to deform. Specifically, the honeycomb-pressed texture started to come apart at the seams, which can clearly be seen in the photos I provided.
This kind of damage is not due to user error, especially given the low frequency of use. To make things worse, even though I returned the product in its original box, it was sent back to me in a cheap, flattened plastic bag. This level of carelessness is unacceptable for a brand like Boyner, especially when dealing with a premium product under warranty.
I expect Boyner and Under Armour to honor the 2-year warranty and either repair or replace the shoes. I respectfully request a proper resolution to this ongoing issue, and I ask the company to show the level of responsibility its reputation suggests.
In June 2024, I purchased a pair of Salomon athletic shoes from Boyner’s online store. I’ve only worn them occasionally, and certainly not under heavy or extreme use. Despite this, the shoes started showing serious wear and tear—including color fading, material deformation, and tearing. On April 27...
I purchased a pair of Under Armour sneakers from Boyner, expecting a premium product from a globally trusted brand. Shockingly, the shoes began to deform in less than a month. I immediately sent them in for a return or exchange, but Boyner denied my request without offering a valid explanation. How...
Dear Tommy Hilfiger and Boyner Customer Service, I am writing to express my extreme dissatisfaction with the quality of a pair of Tommy Hilfiger shoes I purchased from Boyner's online store on October 7, 2023 (order number 1025171266). After a few months of regular use, the shoes developed a notic...
On February 17, 2023, I purchased a pair of Converse shoes from Boyner. The inner back part of the shoe has come apart, causing discomfort and starting to harm my foot. This issue has not only diminished the expected performance from the product's quality but also caused physical discomfort and pain...
I purchased a pair of Salomon shoes in December 2023, expecting high quality and durability. After only five months of normal use, the left shoe developed a tear on the upper part (as shown in the attached photo). Despite the shoes being under a two-year warranty, I returned them to the store on Aug...
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