On July 21, 2025, I ordered a pair of UA Charged Assert 10 running shoes directly from UnderArmour.com.tr, expecting a brand-new product as advertised. The shoes were delivered quickly—within two days—but to my disappointment, they were clearly used and worn. The soles were dirty and dusty, and the shoes showed visible signs of being tried on or even worn outdoors.
This is completely unacceptable for a product sold as new. If there is even a slight chance that the company sends out returned or previously tried-on items, it should be clearly disclosed on the website. Customers have the right to know if they’re taking a risk when expecting an unworn product.
Now I’m forced to go through the hassle of returning a product I didn’t ask for, which wastes my time and energy. I will be initiating a return, but I urge Under Armour to be transparent about its fulfillment practices moving forward. No one should receive used gear when paying full price for new. I expect an apology and a full refund, and I will reconsider future purchases based on how this is handled.
On September 28, 2025, I purchased a pair of Under Armour shoes (Product Code: Art3028512-103) from the Under Armour store at İzmir Optimum Mall. After buying the shoes, I wore them outside for about 10 minutes just to test their comfort. Shortly afterward, I decided to exchange them. However, the s...
On February 15, 2025, I purchased a Children’s UA Curry 12 Basketball Shoe in Gray from the Under Armour website. The order was delivered on February 19, 2025, but when I placed both shoes side by side, I immediately noticed that the right shoe was significantly dirtier and more worn than the left o...
In July, I purchased a pair of Under Armour sneakers for ₺6250. Since it was summer, I didn’t wear them, and by winter, I had worn them fewer than ten times. Despite this minimal use, both shoes have torn at the heels, exposing metal parts and rendering them unwearable. I sent the shoes for inspect...
I purchased a pair of Under Armour shoes from the Viaport outlet store and started wearing them recently. However, I experienced severe discomfort and heel pain right from the beginning. I’ve worn the shoes only five times, and the issue persisted each time, making them unwearable. I returned to th...
On July 29, 2025, I finally saw a long-awaited Under Armour sports pant in stock and immediately placed an order for my husband. I was so confident that the product would arrive that I even bought him a pair of charcoal-colored shoes as a gift to wear with the pants. However, the excitement quickly ...
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