On the evening of May 30, I purchased a ticket through Turna.com for the June 4 Pegasus flight departing at 21:05 from Istanbul Airport (IST) to Izmir Adnan Menderes Airport (ADB). When I later reviewed my reservation, I noticed that my ticket appeared as departing from Sabiha Gökçen Airport (SAW), which I believe is due to a system-related error on Turna.com rather than any mistake on my part. After noticing this, I submitted a ticket change request to correct the route to the intended flight from Istanbul Airport (IST) to Izmir Adnan Menderes Airport (ADB). During this process, I faced several inconveniences and financial disadvantages. First, the price of the flight operated by the same airline increased while my change requests were being processed. In addition, the change requests I submitted for alternative dates were reportedly closed due to "no response received twice," even though I was not effectively informed or properly notified about these requests and therefore could not respond in time. Today, on June 1, I submitted my third change request. For this request, I selected a ticket displayed at ₺1,479 but during the process this was increased to ₺1,650 and I was told that the change could only be completed if I paid the additional amount. I was also warned that if I did not accept this offer, I would no longer be allowed to submit another ticket change request, which I find both unfair and constraining given that the underlying issue appears to be system-related. I strongly believe that these problems stem from Turna.com’s system rather than from user error. Because of this, I do not accept that the price differences and the inconvenience I have experienced should be imposed on me. I request that my ticket with PNR code 22SFNA for the Pegasus flight on June 4 at 20:55 from IST to ADB be corrected as requested without any additional payment, or alternatively that I be provided with a full refund without any deductions. If my grievance is not resolved within a reasonable period of time, I will submit a formal complaint to the Consumer Arbitration Committee and other relevant legal authorities, supported by the records and screenshots in my possession.
I attempted to complete the online check-in for my Pegasus Airlines flight from Sabiha Gökçen (SAW) to Athens, scheduled for 07:55. Despite multiple tries, the system only returned the message “Check the information,” without allowing me to proceed. Believing I could handle check-in at the airport, ...
On September 17, 2024, at 13:20, I was scheduled to fly with Pegasus from Antalya (AYT) to Istanbul Sabiha Gökçen (SAW). I arrived at Antalya Airport about 40 minutes before departure and went directly to the Pegasus ticket counter and baggage drop. To my shock, I was denied boarding because I had n...
I booked my flight through the Pegasus Airlines mobile app and paid extra to select a seat with additional legroom and a window view—comfort was important to me for this trip. However, when I arrived at Sabiha Gökçen Airport and proceeded to check in, I was shocked to be told that my seat had been c...
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
On January 6, 2026, I experienced a serious issue while trying to purchase a ticket through the eDreams website for Pegasus Airlines’ 8:05 AM flight from Antalya to Istanbul Sabiha Gökçen. The ticket price was displayed as $37 USD on the website. I entered all passenger and credit card details compl...
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