Qatar Airways Flight Changes Split Our 5-Person Group Reservation

I purchased Qatar Airways tickets for a group of 5 people through Turna.com for our Istanbul–Zanzibar trip, originally planned for 2 July 2026–9 July 2026. For about a month we have been trying to resolve serious issues with this group reservation, which is registered under the PNR code 7OA58B. Qatar Airways has changed our flights twice. We were forced to accept the first change. However, after the second change, the 5 passengers under the same reservation were distributed to different flights instead of being kept on a single itinerary. As far as we can see, one of the offered dates is now 28 June, which no longer matches our original travel plan and disrupts our entire organisation. Since that date, we have repeatedly contacted both Turna.com and Qatar Airways customer service by phone and e‑mail, yet no clear and definite solution has been provided. We are constantly confronted with options such as cancellation or paid change, even though none of these schedule changes were requested by us. In addition, although this is a group reservation that should be handled as a single file, it is being processed separately for each passenger, which prolongs the process and increases the uncertainty. For a month we have been losing serious time with calls, e‑mails and follow‑ups, and the hotel reservations, transfers and travel plans we arranged months in advance are now at risk. In our conversations with Qatar Airways, we were told that transactions on the reservation should be carried out by the agency, yet despite this, we still have not been offered a concrete, workable solution. Our problem is not that the flight schedule has been changed, but that for about a month no clear and fair solution has been produced for our 5‑person group reservation, and we are left in uncertainty. I request that our grievance be remedied urgently and that a solution be provided whereby all 5 passengers under the same reservation can travel together on a reasonable itinerary close to our original dates, without any additional cost being charged to us due to changes initiated by the airline.