Turkish Airlines Flight Cancellation and Inconvenience with Business Class Ticket

My flight TK7671 (On May 1st) from Paris to Istanbul was cancelled on April 27th (the evening of the previous business day). I was only informed about this via email. With limited connectivity and communication options abroad (having to purchase an international calling package in the middle of the night, etc.), I managed to reach the support center and requested them to arrange an alternative flight for me on the same day. However, they informed me that there were no available flights to the same airport and that they could reschedule it for the next day. I inquired about whether they would cover the cost of accommodation abroad, and the support personnel advised me to contact THY's hotel/accommodation department for that information. Since the relevant department was closed in the middle of the night and I had only one business day left to arrange accommodation in the worst-case scenario, I emphasized that this put me in a difficult situation and that the support team should assist me. After 3-4 different support calls, I managed to find a ticket to a different airport on the same day. THY made no effort to contact me regarding the cancelled flight (aside from the email they sent, which I might not have seen). Even when I reached out to them, they ignored my passenger rights and failed to provide any information or offer a constructive solution. (They tried to provide a ticket for the next day but did not mention accommodation, transfers, etc.) As a result, on May 1st, I had to take a taxi with my 2-year-old daughter and wife to Istanbul Airport instead of Sabiha Gökçen Airport to retrieve my car parked there. I spent 800 Turkish Liras for this transfer. Due to this transfer, I arrived home with a delay of 2 hours. In other words, they took me to Istanbul Airport instead of Sabiha Gökçen Airport, which was the destination stated on my original ticket. THY's response to my request for at least reimbursement of the taxi fare was superficial. (Request No: S1-25349445) I will file a compensation claim with the General Directorate of Civil Aviation regarding this situation.


Hello, My flight TK1976 from Dublin to Izmir via Istanbul on 01/10/2023, scheduled for 10:50 AM, initially reported consecutive delays. Later, we were boarded at 2:30 PM. About half an hour after boarding, all passengers were informed that our flight was canceled. We were told to retrieve our lug...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...

On November 28th, I had a flight with Turkish Airlines from Istanbul Airport. Five hours before the flight, I received information that it was canceled. When I asked the THY representative at the airport for the reason, they said it was due to operational reasons. I requested compensation for my exp...

Hello, my connecting flight from Istanbul on November 11, 2023, at 15:40 was canceled by THY. We boarded the plane and after waiting for about an hour, we learned that it was canceled. An alternative flight was arranged, and unfortunately, we were transferred to a hotel around 21:30. Unfortunately, ...










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