I Experienced a Flight Cancellation Issue with Turkish Airlines

Hello,

My flight TK1976 from Dublin to Izmir via Istanbul on 01/10/2023, scheduled for 10:50 AM, initially reported consecutive delays. Later, we were boarded at 2:30 PM. About half an hour after boarding, all passengers were informed that our flight was canceled. We were told to retrieve our luggage and left without any further information or announcements. We couldn't reach any officials and were left standing for hours with our luggage at Dublin Airport. We were informed that only one THY employee was available to handle approximately 200 passengers.

After learning that the flight was canceled due to weather conditions in Istanbul, we experienced a significant loss of trust when we found out that another THY flight took off for Istanbul around the same time.

After hours of standing with elderly passengers and children, and myself with a fever of 38 degrees, only water was distributed (which might have been done by airport authorities, not sure if it was THY). People were already extremely exhausted.

After nearly 6 hours of waiting with no information until around 8:00 PM, the only THY representative at the Dublin Airport Sales Office was understandably stressed and irritable.

After a very difficult process, I was placed on the Dublin-Istanbul-Izmir 8:00 PM flight. I checked in my luggage to be transferred. Since my Izmir flight was at 7:00 AM the next morning, I waited for my flight in a state of illness, extreme fatigue, and complete psychological exhaustion.

At the end of this terrible experience, when I arrived in Izmir, I was hit with another blow: my luggage was left behind in Ireland and not put on the plane.

The way THY managed this crisis so poorly, with no information, support, or problem-solving approach, completely shattered my trust.

Due to this terrible experience, despite being a frequent flyer, I have developed a fear of flying and cannot even consider traveling abroad for a while.

I urge THY to take this message seriously and approach people more humanely and supportively during such crises, ensuring sufficient staff where needed.

I request THY to take responsibility for this terrible experience that I and all passengers endured and to take action instead of sending an automated apology email.