I purchased a round-trip ticket from THY for Istanbul-Belgrade, departing on April 4th and returning on April 8th. To get a business class ticket, I used more miles and paid extra for taxes. However, my flight on April 4th was canceled due to operational reasons. Since there were no flights available at our preferred time, we had to reschedule our flight to a different day through the system. The hotel refund was not possible. We explained our situation to the hotel staff, but now we have to pay extra for the hotel and change our return date. Additionally, THY downgraded our business class tickets to economy class. I called customer service, but they only told me to fill out a form. I filled out the form, but no solution was offered. It is really disappointing that an international company operating on a global scale cannot act professionally. Both our miles and the extra money we paid went to waste. I request that my inconvenience be addressed and my rights be restored.
I purchased round-trip tickets from Istanbul Airport to Sharm El Sheikh via THY for the period of July 2-10. We arranged our holiday plans, obtained leave, and paid for hotel expenses. Two weeks before our vacation, our outbound flight was canceled. They offered options for ticket change or cancella...
THY canceled my flight, which I booked 6 months ago, first by changing the time a month ago and then by canceling it altogether. The free change option provided did not allow me to select a ticket online. After leaving a record with customer service for 3 consecutive days, I called again today, and ...
On Wednesday, May 21st, our Istanbul-Batman flight was canceled due to operational reasons. THY not only failed to consider the inconvenience caused to its passengers, but we had also reserved and paid for 3 seats for this flight. Due to my mother's health condition, we specifically chose and paid f...
On March 10th, I purchased a round-trip ticket from Malatya to Istanbul at the THY sales office in Malatya Erhac Airport. The ticket was sold at the normal price, even higher than the online rate. Two days later, I wanted to change the dates and called customer service. They informed me that the tic...
My flight TK7671 (On May 1st) from Paris to Istanbul was cancelled on April 27th (the evening of the previous business day). I was only informed about this via email. With limited connectivity and communication options abroad (having to purchase an international calling package in the middle of the ...
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