1win Blocked Account and Removed AZN Balance Without Explanation
I am writing regarding a serious issue I experienced with my 1win account in Azerbaijan, where my balance and withdrawal funds in AZN were blocked and effectively removed without any clear explanation.
On April 17, 2026, between 23:09 and approximately 23:44, I had a winning balance of 6,500 AZN in my account. During this time, I submitted withdrawal requests totaling 12,500 AZN. Initially, I requested 6,000 AZN through three separate withdrawals of 2,000 AZN each. I then continued playing with the remaining 500 AZN, won additional funds, and proceeded to make a total of six withdrawals of 2,000 AZN each, along with one withdrawal of 500 AZN. These withdrawals were sent to bank cards in my own name, except for one transfer of 500 AZN sent to the card of my acquaintance, Aliyev Samir. After completing these transactions, I still had a remaining balance of 4,082.42 AZN in my account.
On April 18, 2026, at 00:19, when I attempted to log back into my account to withdraw the remaining 4,082.42 AZN, I discovered that my profile had been blocked with a message stating that the user was blocked. On April 23, 2026, I was able to access my account again, and the block had been removed. However, my remaining balance of 4,082.42 AZN had completely disappeared, and all my previous withdrawal requests had been canceled without the funds being returned to my balance. In other words, both my existing balance and my canceled withdrawals were neither paid out nor restored to my account.
My account is fully verified, and I have completed all requested verification steps again via the link sent to my email. My ID, phone number, and email are valid and active. Despite this, I have been waiting for a proper response from 1win support for over 9 days. Each time I contact support, I receive only delays without any clear explanation, evidence, or justification. I also have screenshots proving my winnings and balance, which were generated while playing games from the Amatic provider.
This is the first time I have encountered such an issue with 1win, and it has severely damaged my trust in the platform. I request that all my canceled withdrawals be fully processed, that my remaining balance of 4,082.42 AZN be restored, and that all unpaid funds be transferred to my bank cards as originally requested. I also expect a clear written explanation detailing why my account was blocked, why my balance disappeared, and why my withdrawals were canceled without being returned. I ask that this issue be urgently investigated and resolved, and that my rightful winnings be paid without further delay.
Hello! We understand why this situation raises questions. We have checked the information: the correction was made following a technical malfunction in the casino’s system, which may have caused the data to be displayed incorrectly. The correction has been carried out properly, and this result is final. We apologize for the inconvenience caused.
What did you fix? My balance is still not there. Was the win given in the Amatic provider a technical error? I haven’t received any response for 9 days, and you are not giving a proper explanation about the disappearance of my funds.
Hello! The discount was applied correctly due to a technical issue in the service provider’s system. In this case, a refund is not possible.
Your “technical error” excuse is unacceptable. I played on the official game provided by Amatic using my real balance. If there was any technical issue, that is your internal problem and it should not affect the player’s winnings. I did not use any software, exploit, or third-party interference. I demand that you provide official proof of the alleged technical error, such as the Game Round ID or documentation showing the exact issue (for example, an incorrect multiplier or duplicate win). Otherwise, your response will be forwarded to the Curaçao eGaming licensing authority as evidence of fund misappropriation. An official letter has already been received from you, and your fraudulent actions are now known.
While casino representatives told me on the forum that my “balance was corrected” and that I had no money, your official email address sent me a notification confirming that ₼16,423 had been successfully transferred. This is official proof that the casino itself recognized my winnings. However, the money is neither in my balance nor in my bank account. This is a clear attempt to mislead the player and misappropriate the funds.
