During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one tried to contact the owner. For a month, I called them every day and physically applied to the airport office. Later, I learned that my luggage was going back and forth to Istanbul during that time. I was financially and emotionally distressed by THY. I will express and write about this everywhere. The information provided mentioned that the necessary expenses I had to make would be reimbursed. However, they are not even responding to this request now. When I call them, the call center knows nothing and just takes notes. THY simply works by taking notes but takes no action. Then they boast about their service. I've traveled with other airlines, and they contacted me by phone and even sent messages to return my luggage within 2 days. THY's biggest problem is the lack of communication and respect for personal belongings.
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
On June 24th, I traveled from Kayseri to Istanbul Airport, and I wish I hadn't. THY, a reputable company for years, now feels no different from a road transport company. The plane landed at IGA, and we waited for 2 hours at night. My small child in my arms, everyone got their luggage except me. My b...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
I purchased a direct flight from THY from Ankara to Edremit. They canceled the flight. Since we had already made arrangements for the hotel, car rental, etc., we had to switch to another flight with a layover in Istanbul. There was very little time between the connecting flights. Everyone on the sam...
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