Hello, my connecting flight from Istanbul on November 11, 2023, at 15:40 was canceled by THY. We boarded the plane and after waiting for about an hour, we learned that it was canceled. An alternative flight was arranged, and unfortunately, we were transferred to a hotel around 21:30. Unfortunately, we were told by the hotel that dinner was not available as it was past dinner time. I arrived at Istanbul airport on a 04:40 flight. For this flight, I had to leave the hotel at 01:30. Later, I found out that my flight to Malatya was also delayed by 2 hours, from 13:30 to 15:30, and then it was changed again to 16:30. In short, I have been at the airport for more than 24 hours and no facilities such as rest rooms or uninterrupted internet have been provided to us in such situations. Additionally, I couldn't reach anyone for support despite calling and talking to several people. In short, we are left to deal with the problems on our own, and I feel very tired. I want to emphasize that passengers should not be victimized in such situations. I believe that the responsible personnel should provide assistance. At the very least, the difficulties experienced could be alleviated by offering facilities to passengers.
For the October 2nd TK2410 08:30 Antalya flight: - At 04:35, a message was received stating that due to force majeure/operational reasons, the flight would be delayed by 1 hour. - At 08:35, another message was received stating that the departure time was rescheduled to 10:30. - At 10:10, a ...
I checked in 24 hours in advance for the THY Kahramanmaraş to Istanbul flight on 11.12.2023 at 16:40. We struggled to reach the airport due to weather conditions and entered the terminal building at 16:10. Despite having no transfer or luggage, we were told that the counter was closed and were disem...
I received information that Turkish Airlines flight TK2336 from Istanbul to Izmir on 04.11.2023 was canceled 4 hours before the flight. We had just arrived in Istanbul from Barcelona and were supposed to transfer to Izmir. The airport was chaotic with reports of 40 flights being canceled. Only 3 tra...
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
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