Turkish Airlines Provided Lack of Support About Flight Cancellation And Delay

Hello, my connecting flight from Istanbul on November 11, 2023, at 15:40 was canceled by THY. We boarded the plane and after waiting for about an hour, we learned that it was canceled. An alternative flight was arranged, and unfortunately, we were transferred to a hotel around 21:30. Unfortunately, we were told by the hotel that dinner was not available as it was past dinner time. I arrived at Istanbul airport on a 04:40 flight. For this flight, I had to leave the hotel at 01:30. Later, I found out that my flight to Malatya was also delayed by 2 hours, from 13:30 to 15:30, and then it was changed again to 16:30. In short, I have been at the airport for more than 24 hours and no facilities such as rest rooms or uninterrupted internet have been provided to us in such situations. Additionally, I couldn't reach anyone for support despite calling and talking to several people. In short, we are left to deal with the problems on our own, and I feel very tired. I want to emphasize that passengers should not be victimized in such situations. I believe that the responsible personnel should provide assistance. At the very least, the difficulties experienced could be alleviated by offering facilities to passengers.