On November 28th, I had a flight with Turkish Airlines from Istanbul Airport. Five hours before the flight, I received information that it was canceled. When I asked the THY representative at the airport for the reason, they said it was due to operational reasons. I requested compensation for my expenses and 100 Euros as per Civil Aviation Rules. Seven days later, THY informed me that they couldn't provide compensation because the cancellation was due to reasons beyond their control. However, they did not clarify what those reasons were. It is quite ridiculous for an airline of this caliber to give such an unprofessional explanation. I objected to their response. However, 17 days have passed since my last objection, and I still haven't received a response, nor can I find anyone to discuss the issue with. I have filed a complaint with the Directorate General of Civil Aviation. My process continues from there. But it is disappointing that a company that presents itself as a global brand would approach the situation this way. By the way, on the day and time of my flight, both Turkish Airlines and other companies were flying everywhere without any issues. I want to point out that if they are going to blame weather conditions, they should know that the wind doesn't choose planes.
I thought THY provided quality service, but they disappointed me. Despite being more expensive and Istanbul Airport being further away for me, I chose THY for their supposed better service, only to regret it. THY canceled my flight for an unclear 'operational' reason, acting as if the universe revol...
My THY - Anadolu Jet flight from Istanbul Sabiha Gokcen Airport was canceled. The canceled flight ticket was opened for changes. I selected a ticket thinking it should be between the same airports. However, the changed ticket was offered for another airport in the same city. Due to my busy schedule ...
On November 1st, I had a flight with Turkish Airlines (THY), which was subsequently canceled. After a 7-8 hour wait for the rescheduled TK2754 flight at 17:30, we were simply told to 'go home.' No food or drinks were provided, and due to the excessive crowd, we had to meet our needs independently. N...
On 10.04.2023, I purchased a THY flight ticket from Istanbul to Ordu-Giresun Airport. Due to weather conditions, the plane couldn't land at the designated point and we were diverted to Trabzon Airport. We were told that our inconvenience would be resolved, but we were left waiting outside in the col...
Hello, On 04.11.2023 at 21:40, my flight from Izmir to Istanbul Airport was canceled by THY due to weather conditions. I wanted to get a new ticket for 05.11.2023, but they informed me that only business class was available and I would need to pay extra. I did not accept this and they told me there...
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