Trivago booking was cancelled without notice, what should I do?

On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...

On August 23, I made a holiday reservation through the Trivago website and paid for 3 nights in advance. My stay was supposed to begin on Tuesday, August 26. However, when I arrived at the hotel for check-in, I was told that they had not received any reservation information. When I checked the confi...

I booked a stay at Hotella Resort SPA through Trivago, with reservation number 699630283, and made a payment of ₺17,500. However, when I contacted the hotel directly, I was shocked to learn that my reservation had not been forwarded to them at all. This issue has now been ongoing for two days, leav...

I booked a hotel reservation through the Trivago app, which led me to Agoda, for the 'Blueway Hotel Residence' in Şişli, Istanbul. But when I arrived at the hotel, they refused my reservation, claiming a system error and then denied my refund! This is an outrage. I demand that whoever is responsibl...

I purchased a vacation package through their platform, and now I can't access the email containing my confirmation code! When I try to log into Trivago's website to find it, all I see are endless promotions for new vacation deals, not my actual booking. This is completely unacceptable. There is abs...

I booked a two-night stay through Trivago, which redirected me to a third-party site called Stayforlong.com. I paid immediately for what I believed was a room at Elite World Grand Küçükyalı. But right after the payment, I received an email saying the room I selected was no longer available. I conta...

I accidentally made a reservation with the wrong dates at Ağva Capella Hotel through Agoda, using the Trivago app. The booking ID is 1587387632. As soon as I realized the mistake—literally within minutes—I attempted to cancel the reservation. However, I was told that no refund would be issued. This...

I made a reservation through Trivago with the receipt number 75-3616205 and completed the full payment. However, when I tried contacting the hotel directly, no one picked up the phone—not once. I also sent multiple emails regarding my stay and the issues I was experiencing, but I have received no re...

I booked a vacation in Safranbolu through Trivago, including cancellation insurance, thinking I was protected in case of emergencies. Unfortunately, my mother-in-law passed away, and we were unable to take the trip. I immediately contacted Trivago to cancel and request a refund. That’s when the nig...

I made a hotel reservation through Trivago, and the payment was immediately deducted from my credit card. I thought everything was fine until I received an email shortly after saying, “Unfortunately, your reservation could not be confirmed.” How can a company charge my card without even securing th...

On January 11, 2025, I attempted to book a hotel reservation through Trivago. The site redirected me to a platform called Stayforlong, which I assumed was trustworthy since it came recommended by Trivago. I made a reservation for Alanya Noxinn Deluxe Hotel for the dates September 1–7, 2025, and paid...

I made a reservation through Agoda on 26.11 for Swandor Hotel Topkapı Palace, but it was canceled by Agoda three times without any explanation. I only found out after calling the hotel to confirm the reservation. Attempts to contact Agoda have been futile, as they only send automated email responses...

I planned a holiday for October 29 and used Trivago to make a reservation. However, without realizing it, Trivago redirected me to Stayforlong, where I completed the booking. This turned out to be a major problem. Despite paying approximately 12,000₺, the hotel informed us that they couldn’t see ou...

I planned a holiday for October 29 and used Trivago to make a reservation. However, without realizing it, Trivago redirected me to Stayforlong, where I completed the booking. This turned out to be a major problem. Despite paying approximately 12,000₺, the hotel informed us that they couldn’t see ou...

I made a reservation through Trivago for the Hilton Izmir while abroad, and the payment was deducted. However, upon arrival, the hotel had no record of my reservation. Trusting it to be a system glitch, I booked again through Trivago, only to face the same issue – no reservation at the hotel and dou...

On October 26, I made a reservation at Kozyatağı Hilton through Trivago and paid for the room. However, when I called the hotel, they said they couldn’t help without a reservation number, which I never received. I’ve been unable to contact the agency, and there’s no way to reach them. I even paid ex...

I booked two rooms at DoubleTree Hilton Izmir Airport through Trivago and arrived at the hotel at midnight, only to find that Trivago had only reserved one room. Despite trying to reach Trivago and the third-party site they directed me to for 45 minutes, I couldn’t get in contact with anyone. The ho...

I made a reservation on otelz.com using Trivago's referral a month ago; however, I received a call from the company today stating that there are currently no available rooms and that they would like to cancel my reservation. Even though it is the same room, they have sold it to different people on d...