On January 11, 2025, I attempted to book a hotel reservation through Trivago. The site redirected me to a platform called Stayforlong, which I assumed was trustworthy since it came recommended by Trivago. I made a reservation for Alanya Noxinn Deluxe Hotel for the dates September 1–7, 2025, and paid a deposit of ₺3841.
However, on January 13, 2025, I called the hotel to confirm the reservation and was informed that no such booking existed. Additionally, they stated that their sole authorized agency is Tatilbudur.com. Hoping this was a delay, I waited until January 20, 2025, and contacted the hotel again, only to receive the same response—no reservation was found.
As a result, the deposit I paid to Stayforlong appears to have been lost. This has been an incredibly frustrating experience, and I urge Trivago and Stayforlong to take responsibility for this failure. I request immediate action to either secure my booking or refund the deposit. This incident has shattered my trust in these platforms.
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...
On 15.09.2025, I attempted to make a reservation for Adakule Hotel (Kuşadası, Aydın) through Trivago. However, without my knowledge, Trivago redirected me to another site called Stayforlong, where I was charged ₺4,014. During this redirection, I did not see any information or confirmation screen. At...
I trusted Trivago for my hotel reservation, but it redirected me to a site called Stayforlong, where I paid ₺2969 for a hotel booking. However, my reservation was never confirmed, and despite receiving an email claiming that my payment was refunded, my money has not been returned to my card. Both T...
On 12.07.2025, through the Trivago website, I was directed to Stayforlong to book a 3-night stay at Pullman Hotels and Resorts Istanbul for 25–28.09.2025. I completed the reservation with my credit card, paying ₺11,456, and my invoice number is sfl25-245794. However, when I called the hotel, I was t...
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