On October 26, I made a reservation at Kozyatağı Hilton through Trivago and paid for the room. However, when I called the hotel, they said they couldn’t help without a reservation number, which I never received. I’ve been unable to contact the agency, and there’s no way to reach them. I even paid extra for cancellation insurance, thinking I’d be protected, but now I can’t even get in touch to cancel or request a refund. I need to cancel the reservation and get my money back, but I’m stuck without any support. Trivago shares responsibility for this situation as well. Can anyone help me resolve this?
On September 27, 2025, I made a reservation through Trivago for Istanbul Ramada Florya Hotel. My reservation number is P424G1, and I completed the payment via the stayforlong website by credit card for a total of ₺9,915. When I arrived at the hotel, I was told my reservation did not appear in their ...
I made a reservation for Hilton Hotel Mersin through Trivago, which redirected me to Stayforlong to complete the booking. I paid the full amount using my credit card and received what appeared to be a confirmed reservation. However, when I arrived at the hotel, I was shocked to hear there was no re...
On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...
I used Trivago and Agoda to make a reservation for a hotel not too long ago, and the hotel ended up being one of the worst experiences of my life. Instead of staying for the full 10 days that were reserved, I only stayed for one. Now, I'm doing everything in my power to get my money back, but neithe...
On August 23, I made a holiday reservation through the Trivago website and paid for 3 nights in advance. My stay was supposed to begin on Tuesday, August 26. However, when I arrived at the hotel for check-in, I was told that they had not received any reservation information. When I checked the confi...
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