I booked a hotel reservation through the Trivago app, which led me to Agoda, for the 'Blueway Hotel Residence' in Şişli, Istanbul. But when I arrived at the hotel, they refused my reservation, claiming a system error and then denied my refund!
This is an outrage. I demand that whoever is responsible for this problem fixes it immediately. Despite the incident happening yesterday and being completely resolved by my leaving the hotel, Agoda is still insisting that I can stay at the hotel. The hotel, on the other hand, doesn't even see my reservation and won't let me check in. Agoda is persistently telling me I must stay, otherwise, they won't issue a refund due to their policy. Why should I pay for a service I couldn't use, especially when the problem originated from their end?
Trivago and Agoda, you need to take responsibility and resolve this immediately! Refund my money for the hotel stay I was denied. You can't force me to pay for a service that was unusable due to your system's failure.
I booked a room at Blueway Hotel Residence in Şişli, Istanbul through the Trivago app, and the reservation was processed via Agoda. Everything seemed fine until I showed up at the hotel—only to be told that they wouldn’t honor my booking due to a so-called “system error.” The hotel refused to let m...
I accidentally made a reservation with the wrong dates at Ağva Capella Hotel through Agoda, using the Trivago app. The booking ID is 1587387632. As soon as I realized the mistake—literally within minutes—I attempted to cancel the reservation. However, I was told that no refund would be issued. This...
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r...
I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform. However, when I reached out to the hotel, they informed me that they never approved or confirmed the booking. This has left me without a place to stay, and to make matters worse, ...
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