Double Charge for Hilton Izmir Reservation on Trivago

Mila
Trivago
October 17, 2024 9:45 AM7

I made a reservation through Trivago for the Hilton Izmir while abroad, and the payment was deducted. However, upon arrival, the hotel had no record of my reservation. Trusting it to be a system glitch, I booked again through Trivago, only to face the same issue – no reservation at the hotel and double charges on my account.

Both payments have yet to be refunded. I request Trivago’s immediate assistance in processing these refunds, as I should not be charged twice for a reservation that was never confirmed.

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