Trivago Redirected to Stayforlong, Hotel Reservation Not Honored
I planned a holiday for October 29 and used Trivago to make a reservation. However, without realizing it, Trivago redirected me to Stayforlong, where I completed the booking. This turned out to be a major problem.
Despite paying approximately 12,000₺, the hotel informed us that they couldn’t see our reservation in their system, leaving us unable to proceed with our planned stay. We had no choice but to book a different accommodation at a lower price out of pocket.
Adding to the frustration, there was no proper support or response from Stayforlong or Trivago. I’m shocked that a company as prominent as Trivago operates with such poor communication. I demand a full refund for the failed booking and better accountability.
They respond to emails every 3 days, if it happens to coincide; sometimes it takes up to a week. The only thing they say is that they are in communication with Stayforlong, which is a polite way of saying they are stalling you. My humble advice is not to believe in these sites and make reservations through them.
