I made a hotel reservation through Trivago, and the payment was immediately deducted from my credit card. I thought everything was fine until I received an email shortly after saying, “Unfortunately, your reservation could not be confirmed.”
How can a company charge my card without even securing the booking? This is completely unacceptable. Now I’m stuck without a confirmed reservation and my money is in limbo. Since the amount was already charged, I can’t even make a new reservation until the refund is processed.
There’s been no clear communication about when I’ll get my money back. I don’t know if it’ll take 3 days or 3 weeks, and that uncertainty has ruined my travel planning.
Trivago, you need to stop misleading your customers and fix this broken booking system. If you’re going to charge upfront, then confirm the booking before touching anyone’s card. And if a booking fails, refunds should be instant, not dragged out. I expect a prompt refund and proper explanation.
I searched for a hotel on Trivago, and the platform showed that the cheapest option was available through Agoda. Trusting this, I clicked through to Agoda and completed my reservation. The full amount was charged to my credit card. However, when I later called the hotel to confirm and provided my r...
On August 23, I made a holiday reservation through the Trivago website and paid for 3 nights in advance. My stay was supposed to begin on Tuesday, August 26. However, when I arrived at the hotel for check-in, I was told that they had not received any reservation information. When I checked the confi...
I purchased a vacation package through their platform, and now I can't access the email containing my confirmation code! When I try to log into Trivago's website to find it, all I see are endless promotions for new vacation deals, not my actual booking. This is completely unacceptable. There is abs...
I attempted to cancel a reservation made through Hotels.com, but the process has been a complete nightmare. Despite multiple attempts, I cannot cancel my booking, and the company has failed to provide any response or assistance. The hotel I reserved contacted me, requesting updated card information,...
On 18.08.2025, I made a hotel reservation through Trivago, booked via Trip.com, and paid a total of 39.405₺ with my bank card. My reservation number is 16383144601**. On the same day, I canceled the booking. After contacting Trip.com, I was informed on 19.08.2025 that the refund request had been fo...
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