Agoda Canceled My Swandor Hotel Reservation 3 Times Without Explanation

7

I made a reservation through Agoda on 26.11 for Swandor Hotel Topkapı Palace, but it was canceled by Agoda three times without any explanation. I only found out after calling the hotel to confirm the reservation. Attempts to contact Agoda have been futile, as they only send automated email responses. To make matters worse, one of the bookings was made through a referral from Trivago, which directed me back to Agoda. This feels like a complete scam. I strongly advise others not to use Agoda for hotel reservations. I demand an immediate explanation and compensation for the inconvenience caused. This experience has been frustrating and unacceptable. Agoda needs to take responsibility and improve its customer service.

Comments

Similar Complaints

Agoda Charged Me 3 Times for Same Hotel Booking Due to System Error

44

Because Agoda didn't confirm my reservation immediately, I accidentally booked the same hotel, for the same dates, three...

Agoda Shows My Booking as Confirmed but Hotel Didn’t Approve It

59

I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform....

Agoda Charged Me but Hotel Canceled My Booking

129

I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that...

Agoda.com Hotel Booking Cancellation Request

64

I booked a hotel reservation through their app, but due to issues with the hotel itself, we were told we couldn't stay t...