I made a reservation through Agoda on 26.11 for Swandor Hotel Topkapı Palace, but it was canceled by Agoda three times without any explanation. I only found out after calling the hotel to confirm the reservation. Attempts to contact Agoda have been futile, as they only send automated email responses. To make matters worse, one of the bookings was made through a referral from Trivago, which directed me back to Agoda. This feels like a complete scam. I strongly advise others not to use Agoda for hotel reservations. I demand an immediate explanation and compensation for the inconvenience caused. This experience has been frustrating and unacceptable. Agoda needs to take responsibility and improve its customer service.
Because Agoda didn't confirm my reservation immediately, I accidentally booked the same hotel, for the same dates, three separate times! Each time, I thought the previous booking hadn’t gone through, so I kept trying. Now, unbelievably, Agoda refuses to refund any of these bookings—even though I can...
I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform. However, when I reached out to the hotel, they informed me that they never approved or confirmed the booking. This has left me without a place to stay, and to make matters worse, ...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
I booked a hotel reservation through their app, but due to issues with the hotel itself, we were told we couldn't stay there. So, I immediately submitted a cancellation request and booked a different hotel for the same dates. The problem is, when I tried to cancel one of the two overlapping reserva...
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