On August 11, 2025, at around 11:00 AM, I rented a Renault Clio through Rentalcars.com from the company First Rent A Car. Due to a delay with my flight, I arrived at Sofia Airport later than planned. However, even though I had already paid for the vehicle in advance, they refused to give me the car and told me they had given it to someone else. In addition, my payment was not refunded.
My reservation number is 659927412. When I contacted customer service about the issue, they told me that no refund could be issued because I arrived late. I want to emphasize that this situation was completely beyond my control and that I have suffered a significant inconvenience.
I request a full refund of the payment I made.
I rented a car on Rentalcars.com, but because my flight was delayed, I arrived one hour late at Sofia Airport. For this reason, they canceled my booking without informing me and did not refund my money. If I paid for that car, it belongs to me, and even if I didn’t take it, it should have been kept ...
On August 23, 2025, I rented a Renault Clio for 4 days from Budget at Podgorica Airport (Reservation No: 2948-9900-TR-6). I paid a total of ₺10,003.50, and at pickup, €1,573 was charged as a deposit. I was told the deposit would be refunded upon return, but I am still waiting. I faced serious proble...
On October 16, 2025, I rented a Renault Clio through eDreams from Sixt at Diyarbakır Airport. My reservation number is TR870717717690. I paid a total of ₺26,500 by credit card. However, the vehicle was not delivered to me due to a name mismatch on the card. I also never received any invoice, email, ...
On 07.08.2025, I booked a Renault Clio rental in Bucharest, Romania through Trip.com (via Sunprice), paying a total of 9.760₺ by credit card. On the very same day, about 3 hours later, I canceled the reservation before ever collecting the car. Sunprice provided all necessary documents confirming tha...
On September 13, 2025, under reservation number 9722025572, we rented a car from Sixt at Sarajevo Airport. On September 15, 2025, we returned the vehicle without any damage or missing fuel, with a full tank, and the handover process was completed smoothly. However, the €500 deposit charged to our cr...
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