Toca Boca purchase problem

I have noticed a serious pricing inconsistency in the paid houses offered in the Toca Boca game. The same houses are sol...d at much lower prices on Android devices, while they are significantly more expensive on Apple tablets and phones. This creates an unfair situation among users, and as Apple users...

I am writing to report an issue I experienced on my iPad with the Toca Life World app. Today, after the app suddenly clo...sed, all of my custom decorations in the 30 houses I purchased were reset. My furniture was not deleted, but the interiors of all my houses reverted back to their default state. Th...

I purchased and played the Toca Boca World game with great enthusiasm, and I spent a significant amount of time designin...g houses, collecting gifts, and customizing my characters. However, after the recent update, all of my progress—including the new locations and items—suddenly disappeared. Despite ...

Hello, I purchased several houses from Toca Boca for my daughter, but unfortunately, all of the houses disappeared from ...the game three months ago. Despite reaching out to your official Instagram page and receiving a brief response, no action has been taken to restore our purchased content. This situ...

We’ve purchased multiple games on Toca Boca and were also using the free ones regularly. However, after an issue with th...e app, we deleted and reinstalled it—only to find out that none of the free games are accessible anymore. I’ve tried everything since early this morning, and nothing has worked. T...

I’m extremely frustrated with the Toca Boca app. I paid for the full version and purchased additional content, but the g...ame keeps resetting itself without warning. All of our progress and unlocked items are wiped out—this has happened more than once, and it’s beyond frustrating. We’ve spent time an...

I'm seriously disappointed with Toca Boca. I made a single purchase for a game that clearly cost ₺20, but somehow, ₺200 ...was withdrawn from my account. I never approved or bought anything that would justify this extra charge. It's unacceptable that my account was charged twice—once correctly and once...

I purchased a house in Toca Life World for ₺129 because my daughter really wanted it, but we still can’t access it in th...e game. It doesn’t show up, there’s no "+" sign, and the house simply doesn’t appear—we can't build or enter it at all. I even tried restoring previous purchases, but that didn’t h...

I’ve had Toca Life World installed on my phone for over two years, but I’m seriously frustrated with the game now. No ma...tter what I do, I can’t unlock the hospital or any other new areas. It’s like they’re permanently locked, even though I’ve waited and tried everything. On top of that, the game is ...

Particularly because Toca Boca had a handy "restore purchases" button to quickly retrieve the packs I paid for, I used t...o appreciate their apps. They have now deleted that capability, though, and getting your purchases back is almost impossible. I asked their support crew several times but never hea...

I keep experiencing a recurring issue in Toca Boca—every time I save my game, it disappears after an hour when I log bac...k in. I have to rearrange everything from scratch, which is incredibly frustrating. Additionally, the gifts I receive in the game vanish, and even worse, the furniture and items f...

I am beyond frustrated with Toca Boca! Every time I log into the game, it crashes and kicks me out. The worst part? All ...the items I purchased with real money are gone! I spend time building my house, customizing my characters, and decorating everything, but when I log back in the next day, everythi...

Is it normal for the Toca Boca store not to open? I’ve been unable to access it for two weeks now, and I’m missing out o...n updates and free gifts. This is incredibly frustrating! I have previously purchased many items from the store, and thankfully, I haven’t lost them. However, I can’t buy anything...