Toca Boca won't load my purchases, how can I get them back?

If Toca Boca is not loading your purchases, make sure you are signed in with the same Apple ID or Google account used for the original purchase and that your device has a stable internet connection.

Open the game after updating it to the latest version, then use the in-game Restore Purchases option if it is available.

If your purchases still do not appear, verify that the transaction is listed in your App Store or Google Play purchase history and avoid buying the same item again.

Contact Toca Boca Support with your purchase receipt, account details, device information, and screenshots so they can verify the purchase and help restore your content.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.