Toca Boca deleted my world, how can I restore my progress?

If Toca Boca deleted your world,

Check for available backups first;

• Review:
– Game settings
– Cloud backup status
– Device storage
– App update history

• Look for:
– Automatic backups
– Save synchronization issues
– Different player profiles
– Accidental deletions

Gather evidence;

• Save screenshots showing:
– Missing world
– Game version
– Account settings
– Any error messages

• Keep:
– Purchase receipts
– Cloud backup information
– Device details
– Support conversations

Verify your account and device;

• Confirm:
– You're signed in to the correct account
– Cloud sync is enabled (if supported)
– The game is updated to the latest version
– The world wasn't saved on another device

Contact Toca Boca support;

• Request:
– Confirmation of whether your world can be restored
– Assistance checking available backups
– An explanation for the missing progress
– Recovery options if the deletion resulted from a technical issue

If the world disappeared after an update or reinstall, provide your device model, operating system version, and the approximate date the progress was lost.

If resolution stalls, consider filing a complaint on Xolvie for added leverage.