I lost my Toca Boca purchases after reinstalling the app, what should I do?

If you lost your Toca Boca purchases after reinstalling the app, sign in with the same Apple ID or Google account used for the original purchase and ensure you are connected to the internet.

Open the game and use the Restore Purchases option if it is available, then check whether your purchases appear after restarting the app.

If your purchases are still missing, verify that they are listed in your App Store or Google Play purchase history and do not purchase the items again.

Contact Toca Boca Support with your purchase receipts, device information, and screenshots so they can verify your purchases and help restore your content.

If the issue persists, post a public complaint on Xolvie explaining your issue clearly; this often draws faster moderation attention than private tickets alone.